Medallia

Enterprise experience management SaaS platform that captures and analyzes real-time customer and employee feedback, offering AI-powered insights for customer communication and engagement.

• San Francisco, USA • Est. 2001
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Investment Requirements

Revenue (ARR)
Flexible
Deal Structure
All cash
Target Industries
B2B Software
Geographic Focus
North America Global

Company Overview

Medallia

What They Buy

  • Target: Software and platforms for customer communication and engagement
  • Focus: Voice of Customer (VoC), customer experience analytics, feedback management
  • Size: Mid to large-scale acquisitions (based on Voci’s $59M price)
  • Structure: Strategic acquisitions to enhance platform capabilities
  • Philosophy: Comprehensive experience management solutions
  • Geography: Global reach with international enterprise focus

Recent Major Acquisitions

  • Voci Technologies: Voice-to-text specialist ($59M, April 2020)
  • Over 10 strategic acquisitions under previous leadership
  • Focus on technologies that enhance AI-driven feedback analysis

Track Record

  • Founded: 2001 in San Francisco
  • Leadership: Joe Tyrrell (CEO since March 2023, ex-ICE Mortgage Technology)
  • Scale: Global SaaS platform serving enterprises across multiple industries
  • Recognition: 4-time Leader in Gartner Magic Quadrant for VoC platforms
  • Performance: 185% ROI, $30.5M growth from personalization (Forrester study)
  • Ownership: Acquired by Thoma Bravo for $6.4B (October 2021)

Portfolio Companies

Voci Technologies
Voice-to-text specialist ($59M acquisition, April 2020)