Medallia
Enterprise experience management SaaS platform that captures and analyzes real-time customer and employee feedback, offering AI-powered insights for customer communication and engagement.
Investment Requirements
Company Overview
Medallia
What They Buy
- Target: Software and platforms for customer communication and engagement
- Focus: Voice of Customer (VoC), customer experience analytics, feedback management
- Size: Mid to large-scale acquisitions (based on Voci’s $59M price)
- Structure: Strategic acquisitions to enhance platform capabilities
- Philosophy: Comprehensive experience management solutions
- Geography: Global reach with international enterprise focus
Recent Major Acquisitions
- Voci Technologies: Voice-to-text specialist ($59M, April 2020)
- Over 10 strategic acquisitions under previous leadership
- Focus on technologies that enhance AI-driven feedback analysis
Track Record
- Founded: 2001 in San Francisco
- Leadership: Joe Tyrrell (CEO since March 2023, ex-ICE Mortgage Technology)
- Scale: Global SaaS platform serving enterprises across multiple industries
- Recognition: 4-time Leader in Gartner Magic Quadrant for VoC platforms
- Performance: 185% ROI, $30.5M growth from personalization (Forrester study)
- Ownership: Acquired by Thoma Bravo for $6.4B (October 2021)
Portfolio Companies
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Last updated: October 6, 2025
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